On March 23, 2016, the day following the Brussels terror attacks, the 23-room Hôtel des Galeries received 255 cancellations, according to its GM at the time, Miguel Plantier. The independent boutique hotel is just a 17-minute train ride from the airport and located right in the center of Brussels, one of the most impacted areas following the attacks. For any small hotel, that number of cancellations can negatively affect a P&L. But Plantier says that with a bit of “gymnastics,” he and his team were able to manage the crisis with minimal loss to revenue. Although he is no longer working for Hôtel des Galeries, we spoke to Plantier in June, just 10 weeks after the Brussels attacks, to see how his hotel had coped with the disaster.