6 Inspiring Hospitality Influencers to Follow in 2020


Working in hospitality means you need to stay up to date with the latest industry developments, so you can provide your guests with unbeatable experiences that are modern and relevant. But, how can you stay on top of everything when there’s so much information online? The answer: Turn to social media and be selective as to the hospitality influencers you follow. We’ve gone ahead and done the research for you and found 6 hospitality influencers that provide expert insights, inspiration, and breaking industry news.

1) Rupesh Patel – Founder of

An expert in communication and influencer marketing for hotels, Rupesh Patel founded, a toolkit for hotel managers to improve their online reviews and overall customer experience. He regularly shares his advice and vision on LinkedIn and hosts a weekly show every Wednesday! Mr. Patel is a must-follow to keep track of the marketing trends in hospitality.

2) Rafat Ali – Founder & CEO of Skift

One of the most captivating hospitality entrepreneurs out there, Rafat Ali, is the founder and CEO of Skift, the largest media platform in the travel and tourism industry. With his journalistic background, he brings a sharp eye to the travel and hospitality industry. He dispenses valuable insights on Twitter and LinkedIn, so be sure to follow him on both platforms. We were also lucky enough to chat with Mr. Ali as part of our Hospitality Influencer series. Discover his motivational story and unique opinions here.

3) Stéphanie Ricca – Editorial Director at HotelNewsNow

After a decade of hospitality specialized journalism at various newspapers, Stéphanie Ricca became the Editorial Director at HotelNewsNow in 2019. She’s mostly active on Twitter, where she highlights her articles and exchanges with hospitality professionals around the world. Her data-oriented point of view is a refreshing and useful take on the business and could help you get new leads with your business.

4) Bill Quiseng – Customer Service Blogger

Award-winning speaker, writer, and blogger Bill Quiseng is also a highly-successful hotel manager at Marriott. He has more than thirty years of experience in the luxury hospitality industry and specializes in high-end customer service. On his blog and social media channels, he offers practical tips, insights, and inspiration to serve as reminders on how to improve your customer service experience.

5) Lindsey Ueberroth – CEO of Preferred Hotels & Resorts

Specialized in Change Management, Lindsey Ueberroth has been working and climbing the ladder at Preferred Hotels & Resorts for 16 years. She is definitely a “people person” and is often praised for her integrity in business and professional relationships. On Twitter, she tweets stories from all around the world, little-known facts on the hospitality world, and uplifting articles.

6) Arne Sorenson – CEO of Marriott International

Arne Sorenson is the President and CEO of one of the most famous brands on the planet. Besides being extremely successful, he’s an energizing leader for both his team-members and followers on social media. He shares his travel tips and business insight that is certainly valuable for hospitality managers and travelers alike.

We’re sure these 6 must-follow hospitality influencers provide you with useful information and inspiring stories. Make sure you take their specialist knowledge onboard and turn their tips into actions you can put into practice on a daily basis. By doing so, you’re bound to accelerate your career in 2020.




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